**Effective Date: [2025/6/20]**

At Duoli Toys, we strive to provide the best products and services to our customers. However, we understand that there may be occasions where a refund is necessary. Please review our refund policy below.

**1. Eligibility for Refunds**

Products: After receiving a large shipment and discovering that it is broken, the broken part of the cost can be refunded (Note: usually put more products in case of breakage).

Custom Products: Custom-made or personalized products are non-refundable unless they are defective or damaged upon arrival (Note: customized products or personalized products will be sent several times before shipment to confirm the video and product pictures, and only after confirming that there are no any problems will be shipped).

**2. Process for Requesting a Refund**

To request a refund, please follow these steps:

1. **Contact Us**: Reach out to our customer service team at duoliltoys@gmail.com or +86 17768135179 within 14 days of receiving your product or service. Provide your order number and a brief explanation of why you are requesting a refund.

2. **Return the Product**: If your refund request is approved for a physical product, you will be instructed to return the product to us. The product must be returned in its original condition, including all packaging, accessories, and documentation. You are responsible for the return shipping costs.

3. **Inspection and Approval**: Once we receive the returned product, we will inspect it to ensure it meets our refund eligibility criteria. If approved, we will process your refund.

4. **Refund Method**: Refunds will usually be made to the original method of payment used at the time of purchase, or if there is a mutually agreed upon method of refund. Please allow 15 business days for the refund to appear on your statement.

**3. Non-Refundable Items**

The following items are non-refundable:

– Gift cards

– Downloadable software products

– Products that have been used, altered, or damaged by the customer

– Products that are returned more than 14 days after delivery

**4. Defective or Damaged Products**

If you receive a defective or damaged product, please contact us immediately at duolitoys@gmail.com or +86 17768135179. We will arrange for a replacement or a full refund, including return shipping costs.

**5. Exchanges**

If you would like to exchange a product for a different size, color, or style, please contact us at duolitoys@gmail.com or +86 17768135179. Exchanges are subject to product availability and must be requested within 14 days of receiving your order (Note: Before sending out the big goods will be repeated several times to confirm that there is no problem before sending out the big goods.) .

**6. Final Sale Items**

Items marked as “Final Sale” cannot be returned or exchanged unless they are defective or damaged upon arrival.

**7. Changes to the Refund Policy**

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the Site. Please review this policy periodically to ensure you are aware of any changes.

**8. Contact Us**

If you have any questions or concerns about our Refund Policy, please contact us at:

Duoli Toys

ADD: No.1, Qinglongtou East Road,southeast of Xinren Village, JindongDistrict, Jinhua City, Zhejiang Province,China

E: duolitoys@gmail.com

M: +86 17768135179, +86 19941415179

WA: +86 17768135179

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Feel free to adjust the policy details to match your business operations and any legal requirements specific to your location.